Goal Identify who might be handling too much responsibility, and also check if there are tasks that might not have clear ownership. Solution: To do this, we perform two types of analysis on the RACI matrix. First is vertical analysis, and second is horizontal analysis. These two perspectives help us…
Posts published in “Business Process Improvement Portfolio”
I specialize in simplifying revenue-critical processes in financial environments – turning manual, error-prone workflows into scalable, auditable systems. My work sits at the intersection of revenue operations, compliance-aware process design, and digital enablement.
Billing activities repeated monthly, but no one had a clear view of how tasks overlapped across the cycle. Teams felt constantly busy, yet leadership couldn’t see whether the workload was evenly distributed or if personnel capacity was already maxed out. What I did 1. Mapped all billing-related processes within a…
Business-to-Business bill data was fragmented and difficult to interpret. Finance needed billing accuracy, Sales and Marketing needed client-level insights, and Management needed high-level performance views, yet everyone worked from different files and formats. What I did 1. Consolidated raw billing data into a single, structured master table. 2. Designed clean…