Case Experience Easy Sales, Cost, and Profit Tracker for Small Businesses (KitaTrack Lite) Role: Process Consultant & Google Sheets Developer Content Details Deliverables Workflow User Guide Frequently Asked Questions Payment Background: Many small business owners struggle with tracking their true profitability due to fragmented records, manual computations, and lack of…
Posts published in “Systems & Productivity”
Case Experience Billing Process & Timeline Reporting Enhancement for a Utility Company Role: Business Process Manager / Billing & Settlement Supervisor Confidentiality Statement: Due to client confidentiality, specific identifiers and data have been anonymized. Background I led the end-to-end mapping of a billing process for a mid-to-large-scale power generation company…
TUTORIAL Goal Identify who might be handling too much responsibility, and also check if there are tasks that might not have clear ownership. Solution: To do this, we perform two types of analysis on the RACI matrix. First is vertical analysis, and second is horizontal analysis. These two perspectives help…
Billing activities repeated monthly, but no one had a clear view of how tasks overlapped across the cycle. Teams felt constantly busy, yet leadership couldn’t see whether the workload was evenly distributed or if personnel capacity was already maxed out. What I did 1. Mapped all billing-related processes within a…
Business-to-Business bill data was fragmented and difficult to interpret. Finance needed billing accuracy, Sales and Marketing needed client-level insights, and Management needed high-level performance views, yet everyone worked from different files and formats. What I did 1. Consolidated raw billing data into a single, structured master table. 2. Designed clean…